Jennifer Ottman Jennifer Ottman

More Than a Virtual Assistant: A Partner for Your Practice’s Success

Running a mental health practice can be overwhelming, but you don’t have to do it alone. Discover how partnering with a virtual assistant can reduce burnout, streamline operations, and give you back the personal time you need to recharge and focus on your clients.

I don’t love the term “virtual assistant.” It feels distant, transactional, and…sterile—none of which reflect how I work. I’m not someone who simply handles tasks from afar. I’m deeply invested in my clients and the success of their businesses. I view myself as a thought partner, a strategist, someone you can rely on when you need more than just a checklist done. Whether it's brainstorming ideas, problem-solving, or taking on the tasks you simply don’t have time for (or the ones you simply don’t want to do), I’m here to fill in the gaps.

Running a business is complex, and having a reliable partner who can step in and tackle the details can make all the difference. I bring resourcefulness, adaptability, and the hands-on support you need to keep things running smoothly. 

I’m the person who will let you know when it’s time to switch EHR platforms because your current one is inefficient, and help you research the options and manage the migration from start to finish. I’m someone who will step in to handle scheduling with hard-to-reach clients or chase down insurance reimbursements stuck in limbo. I’m the person who will follow your detailed instructions exactly the way you want things done. I’m someone who will help you create your workshop materials or design marketing content to expand your practice. Heck, I even went to Staples to create and print my client’s wedding return address labels because that’s what they needed at the time.

While I primarily focus on administrative and operational tasks for mental health practices, I help my clients with whatever is causing them friction—no job is too big or too small.

What sets my approach apart is connection. I work with clients who value relationships built on trust. Once that trust is established, I can be as involved as you need—whether it’s focusing on specific tasks or stepping in to help manage broader aspects of your business. You take the lead, and I’ll follow.

Running a practice, particularly in the mental health field, can often feel isolating. It takes up way more time, energy, and mental space than most anticipated. What many of my clients need most - often unconsciously - is an ally, someone to collaborate with. I’m not here to take over, but I provide a sounding board, refine their plans, and make sure nothing is overlooked—from empathetic client communication to billing.

By investing in someone you trust, you can reclaim 2 to 10 hours of your week. Delegate effectively, and you’ll find the time to go to therapy, clean out your closet, or attend your child’s dance recital with your phone on 'Do Not Disturb’ for the first time in years, knowing someone else has your back and can handle the overflow.

 
Read More